PRODUCT WARRANTIES

1.1 PRODUCTS

Mazzola Lighting and Design is an authorized dealer of the brands on the web site.
All technical details provided in the product data sheets are taken from catalogues and websites of the manufacturers.
All the lighting products on sale on our website have a rated voltage of 220-230V - 12V.
Mazzola Lighting and Design is not responsible for any changes made by manufacturers and/or input errors.
Any additional charges for customs clearance for extra EU countries must be borne by you. We have no control over these charges and cannot predict what they may be.
Photographs and images are for illustrative purposes only: please, read the description of every product.
All products under the name of Mazzola Luce are produced by nation and international brands not advertised in our online store. For techical problems with products, we follow you with our assistance and warranty.
Manufacturing of some products on our web store has been realized with hand crafted procedures and not industrial.
Small imperfections, subsidence and ripples of the surface are deliberately present and they are a feature of the product, proving the hand-made manufacturing procedure.
The free choice of light bulbs suitable for lighting items is not imputable to Mazzola Lighting, so no claim may be made
For technical assistance about light bulbs compatible with your lighting products, please contact us in advance With regard to Arti & Mestieri products with two/three colour finishings may have production delays, so contact us before purchasing to knwo the real production time preventind discomfort caused by long waits.

1.2 PRICES

All prices are VAT included
Discounts on the site are imposed by manufacturers.
At our store you might find different sales conditions.

On some selected companies it may be possible to apply Extra Discounts with different percentages:
Discount coupon and/or Extra Discount for Members and/or Extra Discount for Bank Transfer Payment.
Where applied, any Extra discounts will be reported in the data sheet of the product.

To these Extra Discounts, we apply our Web Extra Discounts where specified:
2% for orders over € 500
3% for orders over € 1000
4% for orders over € 2000

    • Any Extra Discount for Members / Extra Discount for Bank Transfer Payment / Web Extra Discounts will be calculated automatically in the purchasing phase.

  • To use a Coupon, it is necessary to enter a code in the specific box in the Shopping Cart. Coupon codes are not cumulative, it is therefore possible to use a single code for each order.

extra discount

1.3 AVAILABLE PRODUCTS

When products are in our stock ready to be delivered to the customer, in the product data sheet there will be written "Shipped in 24H".
If the payment is not made on the same day of the order, please take notice of the availability at the moment of payment.
The availability of an item may vary even in the same day

Any errors on the displayed stock will be promptly communicated.
In cases of pressing urgency regarding shipping time, please, contact us, we will try to help you as much as possible.

You can check the status of your order in your account settings.
Should the ordered products have different time of availability, the item will be shipped as soon as all products become
available, unless otherwise requested by the customer.

1.4 UNAVAILABLE PRODUCTS

If a product is not immediately available, it will be available for shipping between 7 and 45 working days, as specified in the data sheet of each product.

Working days are from Monday to Friday, excluding holidays. Therefore, the following days are not included:

January 1st – January 6th – March 28th 2016 (Easter Monday) – April 25th – May 1st – June 2nd – July 15th – November 1st – December 8th – December 24th/ 25th/ 26th and 31th.

1.5 WARRANTY

For online purchases in case of technical assistance and returns, please, follow the Terms & Conditions here expressed.

All products are covered under a manufacturer's and a legal warranty, in accordance with Article 128 of the Legislative decree n. 206/2005 ("Code of Consumers").

1. Manufacturer's warranty covers products with non-conforming defects, as long as the product itself has been used correctly, respecting its purpose as foreseen in the technical documentation enclosed.

2. Legal warranty lasts 24 months.

IMPORTANT: Code of Consumption is not applied to purchases made by VAT-registered parties (namely companies and professionals). In this cases, the Civil Code provides a one-year warranty.

Any flaws or small imperfections are to be appreciated as typical of hand-crafted items (e.g. bubbles in blown glass, microscratches, changes in colour, speckling).

Non-compliant products are those which:

  • are no suitable for normal use;
  • don't match the manufacturer's description;
  • do not have the same quality and performance of same goods;
  • are not suitable for the consumer's needs, as long as this had been made known to the seller at the time of concluding the contract.

Warranty does not cover consumable components such as light bulbs.

The warranty will be rendered nul and void in the event of damage caused by tampering or malfunction in the electrical system. Any additional costs will be quantified following the technical response of the manufacturer.

In case of lack of conformity duly denounced within the deadline, Mazzola Lighting and Design will repair or change the product, will reduce the price or cancel the contract.

Replacements of parts and/or products may take place in one of the following manners:

  1. Mazzola Lighting and Design will send you the component of the product to be replaced;
  2. If it is necessary to send the component or product to be replaced to our offices, goods must be sent at the expense of the consumer with the original undamaged packaging + packaging suitable for transport, following our instruction (see “withdrawal right”).

In the event of ascertained defects, we will send you the replacement at our expense.
If there was no lack of conformity, but misuse, neglect, improper installation, we will indicate the repairing or replacing costs.
If the consumer does not want to proceed, he must send the courier to pick up the product at our office in Palermo within 7 days and at his own expense . After this period, we will send a communication and will proceed with the scrapping of the product.
Mazzola Lighting is not responsable for replacement times, which depend exclusively on manufacturer.

WARRANTY SERVICE

Product conformity and efficiency must be verified within 7 (seven) days from the shipping of the same.
Possible problems concerning the integrity, the correspondence or the completeness of the received goods must be notified promptly by e-mail to assistance@mazzolalighting.comattaching some photos of the defective product. Once the period of 7 days has expired, no complaint will be accepted and the product shall be deemed definetly accepted and working. For any problem after the 7 days, you should refer to Assistance in warranty as explained below.

During the 24-month legal warranty, consumer must return the product at his/her own expense, with a suitable transport packaging. The return shipment will be at our expense.

In case of lack of conformity or for any complaint, contact us at assistance@mazzolalighting.com, specifying the problem and attaching photographs of the product.