Delivery days are from Tuesday to Friday, except holidays:
January 1st – January 6th – Easter Monday – April 25th – May 1st – June 2nd – July 15th – November 1st – December 8th – December 24th/25th/26th and 31th
We inform our clients that according to our producers' summer holidays orders arriving after July 25th may be delayed and delivered from September.
In case of orders containing product marked as ”Shipped in 24H” shipment is guaranteed, otherwise shipment will resume normal operation after mid-September.
For special request or assistance, please e-mail us at email@example.com and an operator will reply you as soon as possible or at our return.
4.1 COURIER AND TRACKING
We make shipments with the express couriers TNT , the world leader in shipping.
Delivery abroad will take 48/72 working hours, except for islands which need few days more.
For information about the availability of our products, see "1.3 Available products" and "1.4 Unavailable products".
You will receive an email from the courier including detailed information about shipping and tracking.
You must provide a valid email address and / or phone number.
Shipments via express courier are to be expected on business days / hours.
It is not possible to predict the delivery time or to ask for a direct telephone contact. In that case, you will need to
choose delivery by Appointment (see 5. Shipping costs)
In case of refusal or untraceability of the recipient, a new shipment will be subject to additional costs made at the recipient's expense.
In case of non-delivery, where order cancellation or refund is requested, shipping costs and/or return costs shall be deducted from the amount paid.
For shipments in progress, any change of address will be provided for a cost of € 10.
4.2 RELIABLE SHIPPING
We handle packages with care, using a double packaging to ensure the best protection of your products.
Sometimes the despatch will be sent from the manufacturer in order to shorten delivery times, but only companies we have selected to ensure the utmost quality.
For an order in which there are products of different companies,separate shipments may be made. We won't leave you alone after your purchase!
We offer phone counseling before, during and after your order for any information.
4.3 WITHDRAWAL OF PRODUCT
Mazzola Lighting provides transport insurance which provides for the replacement of products (or parts) exclusively damaged by courier during transport, without any additional cost to the customer.
Breaking, shipment problems and incompleteness of products must be reported within 48h of delivery, sending an email to firstname.lastname@example.org, attaching photos of the damage. After this deadline we decline any liablility inherent to damages.
We do not accept claims for products that have already been installed.
Consumer have to ship any products/parts received broken during transportation (or with conformity defects, see point 1.5 Warranty”) at their own expense, and this only by courier/mail service. Once we have ascertained the problem, we will send replacement pieces.
It is imperative that, upon delivery by the courier, the customer checks that:
- The number of packages is as specified in the transport document;
- the packaging is intact (no damages, no dents, not wet, etc.);
- there are no signs of internal breaking (eg.: noise of broken pieces).
Any anomalies should be immediately contested to the courier: the goods must be withdrawn indicating in the receipt "goods accepted under reserve" and specify the reason in detail (eg .: "damaged packaging" or "noise of broken pieces").
If the delivery receipt is signed without reserve, no further objection may be raised on the appearance of packages.
In case the package has undergone evident damage, which could indicate damage to the contents, delivery may be refused, indicating on the delivery note the reason for failure to accept.
Complaints must be raised immediately, otherwise the goods will be onsidered delivered properly.
For deliveries accepted WITHOUT checking, in case there has been internal damage, you will be required to send photographic documentation attesting to the status of the products as well as packaging.
We recommend you not damage the original packaging, which has to be reused in case of return.