RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL, RETURNS AND REPLACEMENTS
The selling of goods and services outside the confines of a retail facility (non-store retailing) is regulated by the Legislative Decree n. 185 of 22/05/1999 and Legislative Decree n. 21 of 21/02/2014. Pursuant article 5 of Legislative Decree n. 185 of 22/05/1999, the private client is entitled to withdraw from the purchase contract for any reason, without explanation and without penalty within 14 calendar days following the receipt of goods. The right of withdrawal consists in the possibility to return the product to the seller obtaining a refund. Customer who has the right of withdrawal is the "consumer", any natural person who buys the goods for purposes not related to his professional activities. Purchases made by retailers and companies invoiced with VAT are therefore excluded from the right of withdrawal.
The right of withdrawal is not applied to products which are not on this website, but ordered upon consumer's request, including customized wall art and prints. There is no right of withdrawal for light bulbs (see 1.5 Warranty).
Shipping costs are non-refundable, as customer has already benefited from the service.
2.1 TO EXERCISE THE RIGHT OF WITHDRAWAL
- Products must not have been installed;
- Products must be undamaged, fully functional, with all their original components, accessories and documents;
- Products must be in their original undamaged packaging.
In case of products returned in deteriorated condition, according by law, costumer is liable for any diminished value of the goods. Therefore, to the amount to be refunded, penalties could be applied based on the amount of damage.
The costumer can decide whether to accept return conditions or take back the goods. In this case, he must send the courier for withdrawal at our office within 7 days. After this period, we will proceed with the disposal of the product.
- Login to access the website.
- Click on your own email address (to the top right) to access to your User Area. Otherwise, you can click here.
- In the section Orders, click on “Goods Return”.
- Select Quantity.
- Select Reason for return (1. Wrong item received 2. Wrong item ordered 3. There is a problem with the item)
- Select Action on return(1. Repair 2. Substitution 3. Refund)
- Insert Comment (e.g. Products with which you want to replace).
- Click on Send request return.
- The return request has to be realized within 14 (fourteen) calendar days of receipt.
- We do not accept return request by phone: it is necessary to carry out the online procedure to keep a trace of the return at every step.
- We will send a confirmation email with the reference identification number. You can then proceed with the return shipment.
2.3 RETURN SHIPPING
Goods must be sent back to: Mazzola Luce SRL - Via Paolo Paternostro, 27 - 90141 Palermo only by post or courier.
Shipping costs will have to be borne by the consumer.
We will not accept shipments at our expenses. In this case the package will be returned to the sender and shipping costs will totally be at the expense of the consumer.
The consumer is responsible for return shipping .
It is reccommended to insure return shipments.
- Return shipping has to be made within 14 days of the return request.
- It is necessary to indicate the reference identification number on the package. In absence of the reference identification number, the shipment will be rejected.
It is recommended to use the original undamaged packaging.
Mazzola Lighting is not liable for packages arriving damaged, losses or eventual thefts of the return shipping.
In the event of damage during transport, the withdrawal request will be cancelled; then Mazzola Lighting will send communications to enable the consumer to make claims against the courier and request a refund.
2.4 RIGHT OF WITHDRAWAL: PROCESSING TIMES
If the right of withdrawal has been correctly exercised, once we have received the goods, Mazzola Lighting will provide for the refund.
In case of non compliance with the above dispositions, it will be impossible to exercise the right of withdrawal.
In this case, the consumer will pick up the item, send a courier to our office in Palermo within 7 days. After that period, we will proceed with the disposal of the goods.
2.5 SUBSTITUTIONS: PROCESSING TIMES
Once we have received the goods and verified the integrity, we will send you a notice with additional cost (difference between the cost of returned goods and required product for substitution) and shipping costs.
Once payment requirement have been met, we will send the replacement items.
In case products are not immediatly available in our stock, shipping times are the ones you find in the data sheet of the product..
For more information concerning returns and substitutions, contact us at firstname.lastname@example.org.
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